Job Description
Description About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
We are seeking a hands-on
Corporate IT Manager to lead our distributed IT support team and drive the modernization of our service desk operations and end-user support capabilities. This role will be instrumental in designing and delivering a comprehensive IT service management strategy that improves incident resolution, centralizes support tooling, and enables seamless user experiences across all Vehlo brands. The ideal candidate is a servant leader who thrives on continuous improvement, collaboration, and operational excellence.
Essential Functions - Service Desk Operations Leadership – Oversee daily operations of Tier 1 and Tier 2 support, ensuring consistent service delivery, meeting SLA targets, and maintaining high customer satisfaction scores while managing ticket queues, escalation procedures, and resource allocation across multiple locations.
- Incident and Problem Management – Establish and maintain incident response procedures, root cause analysis processes, and problem management workflows to minimize service disruptions, reduce recurring issues, and ensure rapid resolution of issues affecting our associates.
- Team Development and Training – Lead, mentor, and develop technical support staff through comprehensive training programs, skill assessments, and career development plans while ensuring team members stay current with emerging technologies and support methodologies.
- ITSM Tool Administration and Optimization – Manage and optimize IT Service Management platforms (FreshService, Jira), configure workflows, automate routine processes, and generate performance metrics and reports to drive initiatives.
- Cross-Functional Collaboration and Communication – Work closely with IT infrastructure teams, security, application support, and business stakeholders to ensure seamless service delivery, coordinate major changes, and communicate service impacts effectively across the organization.
Qualifications Job Qualifications: - 3+ years administering Office 365/Azure AD.
- 3+ years administering desktop and laptop Windows devices.
- 3+ years administering business productivity SaaS applications such as Slack, SmartSheet, Zoom, and related applications.
- 3+ years of experience as a team lead or manager supporting service desk operations.
- Excellent troubleshooting and research skills.
- Demonstrated experience managing service desk related projects.
- Excellent verbal and written communication skills when working with associates at all levels of the organization.
- Collaborative team spirit, able to manage and work with team members at all levels of the organization.
Preferred Qualifications: - Experience with managing user accounts within AWS, Azure, or other cloud systems preferred.
- Experience working with and managing Mac desktops and laptops within a corporate environment, including experience with Apple Business Manager and tools such as Jamf or Mosyle.
- Bachelor’s degree (or equivalent experience) in an IT-domain (Computer Science, Technology, Systems Administration, Computer Information Systems, etc.) preferred.
- Security+ or related certifications preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Tags
Apprenticeship, Work at office, Local area,