Job Description
Great Schedule: The schedule for this position is 8:00 AM - 5:00 PM with one hour lunch, Monday - Friday. Pay Range: $14.69-$22.04/hour The
Centralized Scheduler/Administrative Assistant is responsible for scheduling, rescheduling, and canceling appointments for multiple agency locations in a timely and courteous manner (approximately 4,200 appointments scheduled monthly throughout the agency). The responsibilities of scheduling, rescheduling, and canceling appointments are handled via phone, e-mail, electronic ticket system, or walk-in setting with a high volume of daily calls with the client and/or service provider. The position will also:
- Will provide excellent customer service to all customers internal and external.
- Will utilize provider time effectively, and schedule appointments accurately and in a manner that creates few gaps in provider schedules.
- Answer phones and direct to appropriate parties.
Qualifications - Education: High School Diploma or GED required.
- Experience: One year customer service experience working with diverse client populations preferred. Two years' experience preferred working in a healthcare setting with scheduling functions, and an understanding of HIPPA (client confidentiality).
- Background Check: Candidates who are offered a position are required to undergo a background check and drug screen.
- Safe driving record: This position requires transporting clients or driving agency vehicles. Candidates must have a good driving record, which is defined as no more than two moving violations in the last three years and no criminal moving violations in the last five years.
Why work at BRBH?- Team atmosphere: Our small team works hard to change lives.
- Work/Life Balance: We have a great Paid Time Off policy - 21 days annually, which starts accruing on your first day, plus 10 paid holidays.
- We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information:
- Want to know more? Check out our page on Glassdoor to see employee reviews and more information about BRBH:
- Stable Employer: Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders. BRBH provides multiple programs and services throughout the Roanoke Valley with over 400 employees working to provide quality care to our clients. We are proud to have served our community for over 50 years. BRBH maintains a drug-free workplace and is an equal opportunity employer. This position is located in Roanoke, VA.
Categories: Human Services/ Social Work/ Sociology/ Psychology/ Non-Profit/ Healthcare/ Social Services/ Counseling/ MSW/ BSW
Job Tags
Monday to Friday,